Privacy Policy

Who we are

THE SUFFOLK EAST FEDERATION OF WOMEN’S INSTITUTES is defined as charity number(1025356), a company limited by guarantee and registered to 22 Orford Street, Ipswich, IP1 3NS

The Privacy Policy

This privacy policy sets out how THE SUFFOLK EAST FEDERATION OF WOMEN’S INSTITUTES uses and protects any information that you give THE SUFFOLK EAST FEDERATION OF WOMEN’S INSTITUTES when you use this website.

THE SUFFOLK EAST FEDERATION OF WOMEN’S INSTITUTES is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

THE SUFFOLK EAST FEDERATION OF WOMEN’S INSTITUTES may change this policy from time to time by updating this page. When any changes are made to this policy we will notify you via email of these changes. This policy is effective from 27/01/2023.

“We” is defined as THE SUFFOLK EAST FEDERATION OF WOMEN’S INSTITUTES throughout this policy.

Data We Collect


On order of a product or service we may collect your First name, Surname, Organisation Name, Address, telephone number, and email address. Following further communication we may subsequently, with your permission, ask for additional information such as billing information including bank account number, sort code and bank account name.

Service Use

We log usage data when you visit our website via Google Analytics. Google Analytics is an application that allows us to track how many times you visit the site, where you go when you are on our site and where you leave our site. It also tracks technical information like what Internet Browsers you use and what device you are using to visit our site.


As further described in our Cookie Policy, we use cookies to recognise you and/or your device(s) on, off and across different Services and devices. We also allow some others to use cookies as described in our Cookie Policy. You can control cookies through your browser settings and other tools.

Device and Location

When you visit or leave our Services (including our plugins or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier.

How We Use Your Data


We may contact you via email, telephone or post, to send you messages about the availability of our Services, security, or other service-related issues. We may also send messages about how to use the Services, network updates, reminders, and promotional messages from us and our partners. You may change your communication preferences at any time by contacting us or by visiting one of our emails and using the unsubscribe function at any time. Please be aware that you cannot opt-out of receiving service messages from us.


We use the data (which can include your communications) to investigate, respond to and resolve complaints and Service issues (e.g., bugs).


We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our User Agreement or this Privacy Policy and/or attempts to harm our Members or Visitors.

Service Development

We use data collected from Google Analytics for the further development of our Services in order to provide you and others with a better, more intuitive and personalised experience,

How We Share Information

Third Parties

We do not disclose your data or information to any third parties, other than the suppliers who we work with to provide you the services you are requesting access to. They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Related Services

We will share your information with other employees within THE SUFFOLK EAST FEDERATION OF WOMEN’S INSTITUTES to process your payment information, develop the service and to provide the service on a day to day basis.

Legal Disclosures

It is possible that we will need to disclose information about you when required by law.

Rights to Access and Control Your Data

Data Retention

We retain your personal data as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. The retention period for your data, after fulfilment of service is for a period of 5 years, after which date, all data will be removed.

Rights to Access and Control Your Personal Data

For personal data that we have about you:

Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).

Change or Correct Data: You can ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.

Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).

Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

How we keep your data safe

We implement security safeguards designed to protect your data, such as HTTPS on our websites, hardware and software firewalls, username and password based permission systems as well as a variety of physical security methods on buildings that host your data. We regularly monitor our systems for possible vulnerabilities and attacks. More information on specific measures enforced can be seen below.

However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Who can you contact if you wish to make a complaint?

In the event that you wish to make a complaint about how your personal data is processed by THE SUFFOLK EAST FEDERATION OF WOMEN’S INSTITUTES (or the third parties we work with), or how your complaint has been handled, you have the right to lodge a complaint directly with Gateway Qualifications’ data protection representative.

The details for each of these are:


22 Orford Street,

[email protected]

The supervisory authority in the UK is the Information Commissioner’s Office (ICO) and guidance on how to contact them is available online at Alternatively, they can be contacted as follows:

Information Commissioner’s Office

Wycliffe House
Water Lane

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Fax: 01625 524 510